electronicscheap web store FAQ section

yes, there is a 12 month warranty. * In general, if a product develops a fault during the 365 days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. * Customers need to pay the cost of returning faulty products. * Returns without prior discussion and authorization will not be accepted. * When we receive your authorized return we will repair the product for free and send it back to you for free. Repairing may involve changing parts, for example a faulty screen. In general you will receive back, fixed, the same product you returned to us. * If a repair is impossible we will credit you what you originally paid so you can choose to buy a new one or change to a different item.

We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.

* The time from when you pay to the time when you receive the goods is typically 4-8 days. See below to find out details. * Your electronic orders will be Quality Controlled, Packed, and Dispatched within 3 working days from the time your payment is received and confirmed. Smaller or non-mixed orders are usually dispatched within one day.

# We'll ship your goods to you by air express courier. # The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. China EMS is also available for certain countries. # Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high. # For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight. Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In certain countries, courier packages are subject to abnormal delays due to Customs inspection.

# All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods' dimensions, plus the delivery location. # The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight. # The prices depend on the different rates of the shipping companies and are subject to change without notice. We're constantly working on lowering the shipping prices for you though! # All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of wrong delivery. # If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.